Terms of sale

Who sells

These terms apply to orders placed on this website with TerraFlame™ Pro.

Orders and prices

Prices are shown in the shop and at checkout, in the currency shown there. Your order is a request to buy; the contract is made when we confirm it by email. If an item turns out to be unavailable or a price was shown in error, we'll tell you and refund anything you paid.

Payment

Payment is taken at checkout by our payment provider, Stripe. We never see your card details.

Delivery and returns

How and where we ship, and how returns work, is set out on our Shipping & returns page: https://terraflame.pulsehearth.com/shipping-returns/

Your legal rights

Nothing in these terms limits the rights you have as a consumer under the law where you live, including your rights if goods are faulty or not as described.

Contact

Questions about an order: https://terraflame.pulsehearth.com/contact/

Last updated: 2026-11-10