Privacy Policy

This page explains what personal data TerraFlame™ Pro collects through this website, why, and what you can do about it.

Who is responsible

TerraFlame™ Pro is responsible for the processing of personal data on this website.

Contact and booking forms

When you send a message or a booking request, we receive what you enter: your name and email address, and if you add them, your phone number and message. We use these details only to answer you and, for bookings, to arrange your appointment, and keep them only as long as that takes unless the law requires otherwise.

Orders and payments

Your cart is kept in your own browser until you check out. Payments are processed by Stripe; we receive your name, email address and what you ordered, but never your card details. Stripe's own privacy policy applies to the payment: https://stripe.com/privacy

Visit statistics

We count visits without cookies. For each page view we record the page, the site you came from and the type of device. Your IP address is not stored: to count unique visitors it is combined with a value that changes every day and turned into a code that can't be traced back to you.

Hosting

This website is hosted on the PrimeCited platform and delivered through Cloudflare's network. Your browser sends technical data such as your IP address and browser type, which is needed to deliver the pages and to keep the service secure.

Fonts and images are served from this website itself; loading a page doesn't contact other services.

Your rights

You can ask what data we hold about you, have it corrected or deleted, restrict or object to its use, and receive a copy. Where you gave consent, you can withdraw it at any time. You can also complain to a data protection authority.

Questions

For any question about your data, use our contact page: https://terraflame.pulsehearth.com/contact/

Last updated: 2026-11-10